Frequently Asked Questions

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A. We provide ONE year warranty time for you. During this period, we provide you solutions and free spare parts.
B. We provide you inspection reports and video in details particularly the details that the customers concern.
C. A third party inspection is welcome. But the cost will be born by the customer.
D. After supplying dental equipment to customers from 60 countries over 15 years, JPS team has the confidence in our dental products.
E. You are required to send us the quality complaint report in time. Pls contact the contact person
the formality of the quality complaint report.

A. 15 days after receiving your 30% deposit if the quantity is less than 10 units
B. 30 days after receiving your 30% deposit if the quantity is between 10 and 20 units.
C. 45 days after receiving your 30% deposit if the quantity is between 20 and 40 units.
D. For customized dental units, the delivery time needs further confirmation.
To ensure the correct delivery time, you need to further confirm with JPS team.

A. Provide you invitation letter to facilitate your visa application.
B. Airport pick up.
C. Hotel reservation.
D. Other services you need

Please contact your local import forwarder/broker.

A. Our local distributor will provide the after sales services to you.
B. We supply you the free spare parts during the warranty time.
C. We provide far distance after sales services by Skype or other means.

There are two basic requirements:
A. So far there is no JPS exclusive agent in your area.
B. We have done business for at least ONE year.
C. You have your technician to provide the after sales services to your end users.

It depends on the quantity, destination and transportation method.

CE and ISO are available to all dental products. FDA is available to some products.

Generally One year after delivery date.

A. For standard specification products, 30% deposit and the rest payment made by Wire transfer before delivery.
B. For customized products, 50% deposit and the rest payment made by Wire transfer before delivery.
C. For order amount less than USD500, payment made by Paypal is acceptable.
D. L/C is acceptable only after further negotiation.